Terms and Conditions


  • Holder: Bestplay Systems S.L. (hereinafter, BESTPLAY”)
  • Registered office: Carrer Aragó 383. Barcelona 08013. Spain
  • VAT Number: ESB56446644
  • Public Registry: Commercial Registry of Barcelona under Volume 48980, Sheet 127, Section 8 and Page B-603324.
  • E-mail: [email protected]


This document establishes the general contracting terms and conditions (hereinafter, the “Terms and Conditions“) that govern the terms on which the mobile application “BESTPLAY” (hereinafter, the “App“), provides a list of downloadable games from third parties through which users (hereinafter, where applicable, the “User” or “Users“) may be provided rewards (e.g. gift cards, donations to charity…) (hereinafter, the “Rewards”) on the basis of their engagement with the objectives set forth in the App within the time windows established by BESTPLAY (the “Objectives”) regarding the games that can be downloaded therein.


Any matter not expressly set forth in these Terms and Conditions shall be deemed to be reserved to BESTPLAY, without prejudice to the application of the provisions of the applicable regulations. Also, BESTPLAY reserves the right to carry out modifications and/or updates in the present Terms and Conditions, which will be previously informed to the User for acceptance or rejection in case of being substantial. Updates corresponding to the operation of the App, as well as minor modifications and/or updates that only insignificantly change the balance of performance and counter-performance of the contracting parties can be carried out with prior notice. 


When signing up for, or otherwise using, the App, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, then you must not sign up and stop using the App. In this sense, the User acknowledges that they are a person with sufficient capacity to acquire the obligations derived from their actions through the App, which they have previously read and understood its content.


In any case, in order to contract with BESTPLAY, the User must be of legal age (≥ eighteen (18) years).  This includes a liveliness check to ensure the User is human, and measures to prevent a User from having more than two (2) accounts in accordance with the terms and conditions. This may be done through one of the following options: biometric identification (where permitted by applicable law), which entails the use of the User’s biometric template to identify matches in the user’s database, or the User printing out a form with a unique code and mailing it to BESTPLAY along with a proof of ID and address. BESTPLAY reserves the right to check any account created and to request the reasonable and justifiable information to verify the identity of the User and his/her age.


The User shall be exclusively responsible for accessing and browsing or using the App for illegitimate and/or illicit purposes. By way of illustration but not limited to, it is forbidden:

  1. to use the App for the purpose of causing damages, inefficiencies, interruptions or similar defects in the functionality of the App or electronic structures of BESTPLAY or any third party;
  2. to use the App for the transmission of malware, viruses or similar programs or to publish or disseminate content of an offensive, racist, denigrating or pornographic nature that could cause annoyance to people;
  3. to use the App to the detriment of BESTPLAY’s interests;
  4. to utilize bots or any type of software or hardware to gain Rewards, including any software that allows the User to falsify data relating to their input, or that allows the User to appear to be watching the Ads when in reality they are not, or otherwise rely on unfair tactics to gain Rewards;
  5. to use a false identity, or ID (e.g. Bestplay ID, IDFA, or Google AdID) which does not belong to the User;
  6. to violate the security measures established by BESTPLAY;
  7. to carry out actions tending to collapse the App, damaging the good functioning of the App; and in any case
  8. to use the App illegally.


If BESTPLAY encounters any of the cases mentioned in the previous paragraph, BESTPLAY reserves the right to adopt the measures it deems appropriate, including the right to nullify all Rewards earned by the Users that have infringed the preceding limitations, to disable the redemption of Rewards by said Users, regardless of any justification provided, and to ban any User from using the App with a prior notification.


BESTPLAY will make its best efforts to warrant the accuracy, usefulness, or veracity of absolutely all the information on the App, or the usefulness or veracity of the contents made available to the Users through it. However, Users are informed that BESTPLAY cannot guarantee that the App will work correctly all the time or that it will be completely free of errors or bugs.


Therefore, BESTPLAY does not warrant or guarantee nor is responsible, to the extent permitted by applicable law, for:


  1. the continuity of the contents of the App;
  2. the absence of mistakes in said contents;
  3. the availability of the games offered through the App;
  4. the absence of viruses, Trojans, worms, logic bombs and/or other malicious or technologically harmful components on the App or on the server that supplies it;
  5. the invulnerability of the App and/or the impossibility of violating the security measures adopted therein;
  6. the lack of usefulness or performance of the contents of the App;
  7. failures of the App caused by any type of attack on its servers or those of third party service providers of the App, as well as technical or system security failures of any of these providers hindering the functioning of the App;
  8. any technical failure of any kind that hinders, delays or prevents the proper functioning of the App;
  9. the damages inflicted, to itself or to a third party, any person who infringes the conditions, rules and instructions that BESTPLAY establishes in the App or through the violation of the security systems;
  10. the continuity of any software provided by a third-party;
  11. the availability of a redemption method which requires a third-party to provide a good or service;
  12. the content downloaded through the App;
  13. the Rewards redeemed through the App.


Some jurisdictions do not permit the waiver of some of these warranties and so such waivers may not apply to the User. If the User is dissatisfied with the App his sole remedy is to discontinue the use of the App.


BESTPLAY declares that it has taken all necessary measures, within its capabilities and the state of the art, to ensure the functioning of the App and minimize system errors, both from the technical point of view and the content published on the App.


5.1.- How to use the App


BESTPLAY is an online app service that provides the User with a variety of games, which, when played in conjunction with the visualization of advertisements, enable the User to earn Rewards. The App can be installed on Android devices.


Rewards earned through the App may only be redeemed by Users in the App BESTPLAY, through the means provided therein (“Redemptions”). 


The User is not required to pay for the download of the App of BESTPLAY nor for accessing it. In order to be able to use the App, the User will be required to provide personal information and to possess an ID named “Bestplay ID”.  All the entered data must be real and true, as this will be the only way BESTPLAY will be able to provide the services correctly and manage the redemption process. Once the User has downloaded and accessed the App, the User will obtain a BestplayID to be able to earn Rewards; BESTPLAY will access the data that the User has provided in their Bestplay ID, and will consider said data as real and true.


To this effect, Rewards are earned per Bestplay ID. If a User creates or utilizes more than two accounts, they may be banned/deleted and their Rewards forfeited.


Under no circumstances will BESTPLAY be responsible for the veracity of the Bestplay ID provided by Users, so each of them will be responsible for the possible consequences, errors, and failures that may subsequently result from the lack of data quality.


The acceptance of the Terms and Conditions between BESTPLAY and the User is understood to have been concluded from the moment the User accesses the App and uses it to play the games that are available in the App, being understood that the monitoring of all the phases of the electronic contracting procedure and the inclusion of all the data requested, together with the click of the corresponding box relating to the acceptance of these Terms and Conditions, is a direct manifestation of the User’s willingness to accept these Terms and Conditions.


BESTPLAY may deny the User access to the App and/or to the services and functionalities offered through it if the User does not comply with the present Terms and Conditions and the applicable regulations and/or if they make inappropriate use of them.


Users are only allowed to use two accounts in the App and cannot create more. It is against the rule to use a VPN, proxy or any other means to obscure the true origin of traffic when using the Services. The User is not allowed to use any other electronic means such as an internet bot or web robot (“Bot”) which could artificially inflate user activity and/or revenues when using the service. Any User that uses a VPN, proxy or Bot will be considered fraudulent and punishable by blocking through appropriate means. The use of a VPN, proxy or Bot can cause device used to be permanently blacklisted and account to be either suspended or terminated, forfeiting any earned Rewards.


5.2.- App Access and Usage


When the User accesses and uses the App, the User accepts and undertakes to fully comply with these Terms and Conditions, as well as with the instructions or recommendations that are indicated in each specific case through the App. 


In order to complete any Objectives and gain Rewards, it will be necessary for the User to use the App by means of playing the games that are disposed therein.


When the User provides personal data through any process made available on the App, the User must first read and, where appropriate, accept the Privacy Policy. The User may contact BESTPLAY regarding the processing of his/her data by sending an email to the following address [email protected]


The created account will have unlimited temporary validity, unless otherwise revoked by BESTPLAY, and the User undertakes to make diligent use of it, keeping it for the User and not transmitting it to or sharing login credentials with any third party. Consequently, the User is responsible for the adequate custody and confidentiality of any identifiers that have been selected, and undertake not to cede their use to third parties, whether temporary or permanent, nor to allow their access to third parties.  The User is solely responsible for all conduct, activities, and communications using the User’s account or Mobile Identifier whether by the User, the User’s authorization or any unauthorized person.

In case the User knows or suspects that their account is being used by unauthorized third parties, the User shall modify access to the account immediately and communicate this circumstance to BESTPLAY through the following e-mail address [email protected] . As long as such events are not communicated, BESTPLAY will be exempted from any responsibility derived from the improper use of accounts or identified by third parties.


The User may access the game catalogue provided in the App, and download the games to their Hardware devices in order to begin the completion of Objectives and earn Rewards.


6.1.- Rewards and Donations


BESTPLAY provides Rewards for highly engaged users. These Rewards are given to the User in exchange for playing the App’s games through virtual credits called “COINS” within the BESTPLAY App. These Rewards are cash, gift cards or donations to charity. Rewards may be redeemed in countries where applicable merchants and services are available. BESTPLAY is not responsible for any valid Redemptions which the User is unable to redeem due to their age, situation, or country of residence. BESTPLAY is not responsible for any lost, stolen, or malfunctioning Redemptions except when caused by gross negligence or wilful misconduct of BESTPLAY, to the extent permitted by applicable law. 


6.2.- Reward Obtention


Upon completion of activities, objectives, levels or the time established by BESTPLAY playing the Games, the User will receive a notification indicating the Rewards obtained. 


The obtention of Rewards and the Activities does not involve any element of chance. All the Rewards are described and can be found through the App. Nevertheless, to be able to gain a Reward, the User shall not contemplate specific actions, but rather adhere to standard conduct to be performed in connection with the App, as set forth by BESTPLAY in their sole discretion. 


Additionally, BESTPLAY may provide Rewards at their sole discretion, through the implementation of different promotions such as “Welcome Bonus”, “Daily-access Bonus” or “Returning Player-Bonus”, amongst others. Users can be but don’t have to be entitled to a bonus of a varying amount of Rewards. The amount can vary based on a range of factors including but not limited to the geographic location of the User. In all cases, the provision of Rewards by these methods shall exclusively be decided at the discretion of BESTPLAY, who shall also be able to detract such Rewards from the User due to valid reasons.


6.3.- Rewards Redemption


For Users 18 years or older, when redeeming a Reward through the App, a facial verification of the User may be required, using a third-party face verification technology for this purpose. The use of this information shall exclusively be undertaken for the purpose of fraud prevention and to ensure that prizes are not earned through bots or other computed programs, automated processes or fraudulent use of software. The use of the User facial identification shall exclusively attend to fraud prevention measures. Upon redeeming a Reward from the App, the User will be prompted to provide a picture or video using the appropriate means, such as the video camera integrated in their hardware device of choice. This visual content provides BESTPLAY with a face map (a mathematical representation of the User’s facial characteristics generated through our third party provider, Facetec). This visual content shall be encrypted on the User’s hardware device before being sent to the BESTPLAY’s servers for processing, and shall be linked to the corresponding user account to ensure the uniqueness of the registration within the hardware device application. If the User does not wish to redeem Rewards through the App, they shall be able to continue to use all other features of the App without providing the aforementioned content.


Rewards automatically expire one year after they have been earned by the User, unless they have been previously redeemed, in which case they shall be subtracted from the User account.



BESTPLAY offers its Users a Help Desk service provided through the e-mail [email protected]

Please, be aware that from time to time, we may need to deploy or provide patches, updates, additional content or other modifications (each a “Change”) to the App. We will only do so for important operational reasons, e.g. to adapt the App to a new technical environment or to an increased number of users, enhance online gameplay, add, update, or remove features, resolve software bugs.

If there are any material Changes to the App, they will be notified to the User by the appropriate means, in which due attention will be given to all queries, complaints, and suggestions made in relation to the Services through the App.


Based on these Terms and Conditions BESTPLAY grants the User a limited, non-transferable, revocable, non-sublicensable and non-exclusive license to solely access and use the App on the User’s personal hardware device. Any right not expressly granted will be reserved for BESTPLAY.


The User or any third party shall be restricted from carrying out the following actions: (i) reproduce, modify, prepare derivative works, distribute, license or exploit in any way the App or the games, when not expressly permitted by BESTPLAY; (ii) decompile or reverse engineer the App; (iii) link, reflect or frame any part of the services; (iv) deploy or launch any type of program to perform any action related to the prospecting of data or actions aimed at damaging the operability and functionality of the App; or (v) withdraw, modify or any analogous action aimed at altering the copyright of BESTPLAY on its trademark, its App or its services.


In any case, intellectual and industrial property rights on the services offered and the App remains property of BESTPLAY, associates and partners. 


Neither the use of the App nor the acceptance of the services implies the transfer or granting of any right: (i) in relation to the Services, except for the aforementioned license; or (ii) to use or mention in any way the company names, logos, product and service names, commercial brands or other elements of a similar nature, except in those cases in which BESTPLAY expressly grants such rights.


Moreover, the Services contain copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Services are copyrighted as a collective work under copyright laws. BESTPLAY owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material will be permitted without the express permission of BESTPLAY and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.


COINS achieved may be redeemed against gift cards, or other Rewards. Rewards are earned per User and per Bestplay ID only. If a User changes their Bestplay ID and/or uses more than two accounts they may be blocked/deleted, and any earned Rewards shall be forfeited. 


The User may redeem the Rewards in the appropriate channel of the App. The User can select amongst the redeemable methods provided by BESTPLAY at the time of redeeming, subject to obtaining a sufficient amount of COINS prior, unless stocks of the selected redemption method are exhausted. Further, redeemable features may be limited or withheld in cases where the User has not sufficiently interacted with the downloadable games in the App, and/or if the User’s activity in BESTPLAY’s catalogue of games is unusually low. The User shall not be entitled to be granted a particular method for redemption of the Rewards.


For certain Redemptions, the User may be required to specify some of their details in connection with the payment of the Redemptions (e-mail address and User’s name for their online account, if necessary).


Upon request of redemption of Rewards, the petition will usually be processed within 20 business days after the receipt of the request from the User through the App, provided that the User has used the App according to these Terms and Conditions. Extraordinary circumstances may cause the transfer to take longer than the stipulated period. BESTPLAY fully reserves the right to modify the aforementioned term in accordance with these Terms and Conditions.


BESTPLAY may also require further information from the Users to ensure that they are not fraudulently earning or redeeming Rewards. To this end, BESTPLAY reserves the right to place any redemption of Rewards on hold, for whatever reason, until the requested information has been made available by the User. A sufficient time is given to the User to provide the required information. If the User does not submit the required information, their account may be blocked until all requested information has been submitted. If any fraud or other breach of the Terms and Conditions is detected, BESTPLAY shall terminate the account, as well as take the appropriate legal action against this person if deemed necessary.


The applicable rate of conversion for the Rewards will be the one that appears to the User in the App. This may be modified at any time by BESTPLAY in accordance with these Terms and Conditions. On the other hand, promotions and other agreements will be individually or collectively applied, so that publishing any special circumstances shall not be mandatory or be offered to every User.


BESTPLAY may offer from time to time to redeem Rewards in exchange for gift cards, voucher or tokens. In case of conversion of the Rewards into gift cards representing an official currency for the desired redeemable method, the redeemable currency of the Rewards marketed in the App shall be indicated next to the description of the redemption of each one of them, and shall prioritize the official currency in the User’s country.


To this end, the User will have to give their permission so that BESTPLAY may know their location and offer the appropriate redemption methods. In any case, the User will have to select a redemption method from those offered in the App. Once the Redemption has been granted, the Rewards shall be subtracted accordingly, and the User will not be able to redeem the used Rewards.


BESTPLAY may offer the possibility to redeem the Rewards into currency towards a charitable effort. Through this method. User agrees that if they choose to redeem Rewards for such a donation, all applicable terms presented in the App for such donation shall apply in addition to these Terms and Conditions and that User’s Rewards will be reduced as per the applicable terms of such donation. Each and every donation will be made by BESTPLAY. 


Users who redeem Units for charitable efforts through the App are not eligible for a tax receipt. BESTPLAY is unable to refund Rewards once the User has accepted to redeem them for a charitable purpose.

The Rewards redeemed shall be made and paid without any deduction or withholding for or on account of tax (a “Tax Deduction”), unless a Tax Deduction is required by the applicable law. If BESTPLAY is required by the applicable law to make a Tax Deduction, BESTPLAY shall have the right to withhold and deduct the Tax Deduction in the amount required by the applicable law from any Reward paid to the User. The corresponding Tax Deduction will be paid to the relevant tax authority and the User will be informed accordingly so that he/she may comply with his/her tax obligations.


In the event that the local applicable law to the User imposes on BESTPLAY to offer a right of withdrawal, the Users are informed that they do not have the right to withdrawal unless it is otherwise stated in these Terms and Conditions. However, the User shall have the right to uninstall the Application according to the usual process on his Android device and/or unsubscribe at any time in accordance with the procedure described in these Terms and Conditions.


The User is informed that the App has a legal guarantee. This guarantee will be defined in the Special Conditions of each territory.


The App has the functionalities described throughout the Terms and Conditions, which will be supplemented by the information about the App and the Services provided from time to time to the User and the Special Conditions. 


The App may be updated from time to time to adapt to the state of the art, improve its operation or correct errors, among other reasons. 


The User has the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. However, your right of withdrawal expires as soon as you use the App for the first time.


To exercise your right of withdrawal, you must inform us: BESTPLAY [email protected], of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, call or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


If you withdraw from this contract, we shall reimburse your payments, if any, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


Please note that in your local country, there is a statutory defect liability law for digital products. If the App should have a defect, you may have claims against us according to these legal regulations.


The acceptance of these Terms and Conditions by the User shall be equivalent to a contract being celebrated by electronic means, which will produce all the effects foreseen by the appropriate legal system, when the consent and the other requirements necessary for their validity have been met.


In any case, BESTPLAY shall log and maintain the User’s electronic acceptance of these Terms and Conditions and such record shall be admissible as evidence in the event of a dispute between the parties.


For these purposes, the User understands and agrees that BESTPLAY may monitor all the phases of the Services and, where applicable, the Redemption of the corresponding Rewards to redemption methods.


Similarly, the information regarding the Services and redemption conditions are made available to Users, prior to the start of the contracting procedure, which will only apply if the User decides to proceed with the contracting through the App.


All personal data provided during the use of the App will be processed in accordance with the provisions of the Privacy Policy that the User must read and, where appropriate, accept.


We respect the intellectual property rights of others. If you believe that your material has been copied in a way that constitutes copyright infringement, please provide our copyright agent the following written information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed upon; (iii) a description of where the material that you claim is infringing is located on the Site; (iv) your address, telephone number, and e-mail address; (v) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner of authorized to act on the copyright owner’s behalf. Our copyright agent for notice of claims of copyright infringement on the Site can be reached as follows:

Copyright Agent: [email protected]


It is often difficult to determine if your intellectual property rights have been violated or if the Digital Millennium Copyright Act (DMCA) requirements have been met. We may request additional information before we remove any infringing material. If a dispute develops as to the correct owner of the rights in question, we reserve the right to remove or disable access to the allegedly infringing material pending resolution of the matter. We will terminate the accounts of users that we determine are repeat infringers. 


Please note that under Section 512(f) of the Copyright Act any person who makes false claims that material or an activity is infringing may be subject to liability for damages.


BESTPLAY may terminate the User’s account when it detects an unauthorized use or activity of the offered Service, either by breaching substantially these Terms and Conditions or for any other objective reason. If BESTPLAY exercises this right, it will not take on any obligation or responsibility, nor will it return to the User the amounts previously earned through Rewards, and the User shall forfeit any Rewards earned and not redeemed. BESTPLAY will carry out a review procedure in accordance with its policies of good use of the App in which it checks if the User has carried out actions contrary to such policies or these Terms and Conditions and/or has obtained Rewards inappropriately. 


The User may terminate these Terms and Conditions at any time by not using the App. However, the obligations that may remain in force after the time of resolution will continue to bind both parties as set forth.


BESTPLAY suggests periodical checking of these Terms and Conditions, as they may be subject to change. If such modifications are substantially made, previous notice will be given for acceptance or rejection. If accepted, the modification and entry into force of the new contract will fully replace the conditions in force between the parties to take effect on new purchases or reservations made from the date of acceptance of the new conditions, up to the extent applicable by law.


In the event of suspected improper use of the Services or substantial breach of the Terms and Conditions, BESTPLAY reserves the right to take appropriate precautions, such as a temporary block of the account, and to terminate the User’s account at a reasonable suspicion. If these suspicions are deemed solved, the blocking will be cleared. Otherwise, BESTPLAY has the right to terminate the account. Any breach of the Terms may also result in the User forfeiting all earned Rewards, as well as all other applicable legal claims.


The User acknowledges and agrees that any or all Services of BESTPLAY may be terminated in whole or in part at BESTPLAY’s sole discretion, without prior notice to the User. BESTPLAY does not undertake any risks of loss associated with the termination of the Service.


All the clauses or extremes of the present Terms and Conditions must be independently and autonomously interpreted, and the rest of the stipulations will not be affected in the event that one of them has been declared null and void by means of a judicial decision or a final arbitration resolution. The clause or clauses affected will be replaced by another one or others that preserve the effects pursued by the Terms and Conditions of the App.


With the exception of liability according to local applicable law, and unrestricted liability for death, personal injury or damage to health and for losses caused intentionally or with gross negligence by us, our legal representatives or senior executives and for losses caused intentionally by other assistants in performance of this Agreement liability is limited or excluded as follows:


In the event of negligence, the liability is limited to reimbursement of typically foreseeable damages. However, in case of slight negligence BESTPLAY shall only be held liable if we have breached a Material Obligation. “Material Obligations” are those duties which form the essence of this Agreement, which were decisive for the conclusion of this Agreement and on the performance of which you may rely. If we breach our primary obligations through simple negligence, then the ensuing liability shall be limited to the amount which was foreseeable by us at the time the respective service was performed. Any other liability shall be excluded.


This contract and its interpretation are subject to the jurisdiction of Spain, to the exclusion of the Convention of the United Nations on Contracts for the International Sale of Goods. Any statutory provisions on the limitation of the choice of law as well as the applicability of mandatory laws especially by the state, in which the User as consumer has his/her usual place of residence, shall not be deemed affected.


Place of jurisdiction for each and any legal dispute arising from or being in connection with this contract shall be court of competent jurisdiction for BestPlay Systems S.L. to the extent permitted by and compatible with the law.


In order to file complaints regarding the services provided by BESTPLAY, you may send them via email to [email protected] or to the Registered Office address which can be found in the Identification section at the beginning of this document, and BESTPLAY undertakes to seek an amicable solution to the conflict. 


Last Update: June 6, 2024